I am uncertain what the reason is, but Chase is the most unfriendly, unhelpful bank I have ever dealt with.
I had no balance due on my account until an unexpected charge appeared on the card. Since I do not receive paper statements, I had no idea. The charge was legitimate, no problem. When I went paperless, I realized the potential that an old recurring charge or the like might surface, so I set up an alert to let me know that a payment was due. I chose the alert if a payment is missed option. I have my Discover Card set up similar and if it is a couple days before it is due and they have not received a payment, they let me know by email. Naturally this seems like a reasonable way to use this feature. Well, I guess not. I did not receive an email on or before it was due, nor did I receive and email after it was past due and the charged me about $40!
When I called (twice - two different representatives), they were unfriendly, uninterested and arrogant". I attempted to explained the situation, but was cut off with a blank, "That is no reason not to pay your bill!" I never said it was a reason not to pay/. I just wanted some explanation as to why I did not receive an alert?. Now that I have read a bit more about Chase, I see this is part of their systematic treatment of their clients:.
Why are we as tax payers bailing out companies that thrive on deceiving their customers?
I think the $40 is rediculous, but I could accepted gracefully it if they would have a least listened to my question.. I had an honest expectation that they put the alert technology in place to help customers avoid these unexpected situations?. I have never been late with them or any other CC for that matter:. I thought I was protected?.
I hope evenually there is a class action suit against them for this type of mis representation. 128fd28
I had no balance due on my account until an unexpected charge appeared on the card. Since I do not receive paper statements, I had no idea. The charge was legitimate, no problem. When I went paperless, I realized the potential that an old recurring charge or the like might surface, so I set up an alert to let me know that a payment was due. I chose the alert if a payment is missed option. I have my Discover Card set up similar and if it is a couple days before it is due and they have not received a payment, they let me know by email. Naturally this seems like a reasonable way to use this feature. Well, I guess not. I did not receive an email on or before it was due, nor did I receive and email after it was past due and the charged me about $40!
When I called (twice - two different representatives), they were unfriendly, uninterested and arrogant". I attempted to explained the situation, but was cut off with a blank, "That is no reason not to pay your bill!" I never said it was a reason not to pay/. I just wanted some explanation as to why I did not receive an alert?. Now that I have read a bit more about Chase, I see this is part of their systematic treatment of their clients:.
Why are we as tax payers bailing out companies that thrive on deceiving their customers?
I think the $40 is rediculous, but I could accepted gracefully it if they would have a least listened to my question.. I had an honest expectation that they put the alert technology in place to help customers avoid these unexpected situations?. I have never been late with them or any other CC for that matter:. I thought I was protected?.
I hope evenually there is a class action suit against them for this type of mis representation. 128fd28
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